Grid Gone Bad
March 15th, 2009
I have been working with a grid provider for a while now. Using them for things like dev, build, and demo servers for our portal application. It was going OK for about 6 months until recently. Two totally unacceptable things have happened…
- They lost a VM. Something about host hardware problems, then the VM’s NIC was “hosed”. I don’t know what that means, but they couldn’t fix it so I deleted the VM. I don’t remember actually losing a windows box in years and years.
- Storage latency has become consistently unacceptable. Even now on a Sunday night. Here is me trying to detach 3 little databases from sql 2008.
So, grid providers, there is a little lesson here. You must capacity plan properly and provide excellent customer service. It’s basically just like internal IT except the customer can go elsewhere.
So what do I do as the customer? I have to go elsewhere. That is the only thing that is in my control. I can only battle for so long with unwilling or incompetent tech support.